Return Policy
Welcome to the Prime Store Return Policy page
We understand that sometimes things don't work out as planned, and we want to ensure that your return process is as straightforward as possible. Please read the following information to guide you through our return policy.
Eligibility
To be eligible for a return, the item must be unused, in the same condition as received, and in the original packaging. Returns must be initiated within 7 days of receiving your order.
Initiating a Return
To initiate a return, please follow these steps:
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Log into Your Account: Log into your Prime Store account and go to your order history.
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Select the Item(s): Choose the item(s) you wish to return and provide a reason for the return.
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Contact Customer Support: After selecting the item(s), contact our Customer Support team through the designated form or by emailing [support@primestore.com]. Please include your order number and a brief explanation of why you want to return the item.
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Wait for Authorization: Our Customer Support team will review your request and provide you with further instructions, including a return authorization if your return is approved.
Return Authorization
Returns without prior authorization may not be accepted. Once your return is authorized, you will receive instructions on how to return the item(s).
Return Shipping
Customers are responsible for the return shipping costs unless the return is due to a defective or incorrect item received. We recommend using a track able shipping method to ensure your return reaches us.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method. Please allow a few business days for the refund to reflect on your account.
Exchanges
There is no exchange in our policy without product crash or defected product. Only those products are exchange which are damaged.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Downloadable software
- Personalized or customized items
Contact Us
Company Name: Prime Store
Company adress: Millat Road Rahim Yar Khan
City: Rahim Yar Khan
State: Punjab
Zip Code: 64200
Email: contact@primestore.com]
Phone: +923009640022
